Jessica Pang

Lead product designer, Dovetail

The day Customer Success stopped putting out fires and started building customer trust with Dovetail

How Dovetail helps support teams streamline trend reports and makes them look like rockstars in the process

Context is key: the story behind how we enhanced our Channels onboarding and AI-powered topics

Beyond search—have a conversation with your customer data with contextual chat, Ask, and more

Dovetail 2025 Spring Launch—your customer intelligence platform gets smarter