Dovetail Launch ’26
Sun’s
Out
Meet AI Agents in GA, Channels 2.0, MCP connectors, and new enterprise deployment support—everything your team needs to turn customer intelligence into action, wherever you work.
A lot shipped
Here’s what’s new
AI Agents
Now available in GA
Autonomous. Self-improving.
Agents solve complex tasks alongside your team. Give your agent its context and skills, choosing whether it runs on a schedule, event, or an external trigger.
Build a digital twin of your customer
Build a persona from real calls, tickets, and research. Customer and competitor context that self-updates as more data comes in—so you build what your customers actually want.
Jess
Enterprise IT buyer
Hi, I’m a digital twin built from your procurement calls and security questionnaires. Ask me how buyers like me evaluate security, or which objections might come up from procurement in your next call.
for every use case
Validate design work
Role play customer discovery
Test research plans
Prepare for QBRs
Pressure test roadmap decisions
Multiplayer AI for human-agent collaboration
Agents work alongside you like members of your team. They live in Chat where anyone can put them to work, so everyone in your organization benefits.
The agents deployed at Dovetail:
Channels2.0
Closing the gap between feedback and code
Idea to PR in one click
Generate ideas from real feedback, classify with tags, and rank by revenue impact. Ship instantly to Claude Code, Cursor, Linear, or Jira, and status syncs back automatically.
Spot trends before problems arise
Track all your feedback—support tickets, reviews, calls, and surveys—as it emerges. Enriched with ARR and account context so you can act on what drives revenue and CSAT.
GTM gets a vote
Sales, CS, and support react and comment to weigh in on ideas. Rollups combine that input into a single revenue-impact score.
Close the loop, automatically
Generate a personalized follow-up email in seconds to let your customers know their issues have been resolved.
Now with 30+ integrations
Data flows in, and intelligence flows out to every AI tool your team already works in.
Now available in closed beta.Join the waitlist →
Ecosystem
Customer intelligence, everywhere you work
Your team already lives in a dozen tools. Dovetail meets them there, so feedback flows in and insights flow out, automatically.
Agents can now talk to your tools
Dovetail Chat and Agents pull from and act in the tools you already use, with first-party connectors for Canva, Salesforce, Hex, Notion, and Linear. More are coming soon, while custom MCP support connects virtually any tool in your stack.
Customer intelligence, everywhere you work
Your team already lives in a dozen tools. Dovetail meets them there, so feedback flows in and insights flow out, automatically.
Enrich your AI with customer context
Dovetail connects to wherever your team is working—Claude, Figma, ChatGPT, Copilot, and more—so every query answered is enriched with live, cited customer data.
Enterprise
Built for the complexity of large organizations
Query
One layer lets humans and agents query all the data in your workspace—and serves the answer wherever you work.
Apps
Data
Platform
AI that knows your business
Set global and local context docs to govern AI tone, style, and brand at scale, and enforce brand and compliance standards with precision. Every answer is bias-checked, and traceable to the source so trust isn’t assumed—it’s proven.
One way to work, across every team
Every team works from the same playbook with a custom Dovetail home, and templates for projects and docs. Global fields and tags let you define your labels once and apply them everywhere, keeping your classification system consistent at scale.
Protected by default
AI Redaction protects sensitive data automatically. Define what gets protected, and Dovetail executes it across every data point, every source, and every project. Your data stays protected, on your terms.
The best
never guess
AI made building fast. What separates teams now is customer understanding, and that takes connected customer context. That’s what we’ve shipped today, on the customer intelligence platform teams at Amazon, Canva, and Visa are already building on.