Help build
the future of
customer
intelligence
Help build the future of customer intelligence
Dovetail is building the Customer Intelligence Platform used by the world’s [
] best orgs
We transform messy, unstructured data into clear, actionable intelligence for the world’s most ambitious companies. It’s a deeply complex problem, spanning large-scale data systems, applied AI, and intuitive product design.
AI 
has been at our core loooong before it was mainstream
We were training our own models pre-ChatGPT, and today, we’re one of the largest users of AWS Bedrock in Australia. We continue to push the frontier of what’s possible with AI by embedding it deeply into our product architecture and our own internal workflows.
Together, we’re all working 
to solve the same problem...
Helping companies better 
understand their customers.
Open positions
We are building one of the most ambitious teams in Australia and the US. This comes with a clear expectation: you will be trusted with meaningful problems early and expected to own them entirely. There is no predefined path here. You'll need to navigate ambiguity, make decisions quickly, and move the needle. It is challenging, high-velocity work, and it isn't for everyone. But for those who thrive on autonomy, it's where you'll do the best work of your career.
Sales & Customer Success
Marketing
Can’t see the role you’re looking for?
If the right fit isn’t listed, it might not exist yet. We’re always looking for exceptional talent, especially those who can show us how they think and what they’ve built.
Join our talent communityMeet some of the humans
behind the 
product
“What stands out at Dovetail is how tightly design, research, and engineering work together. I can go from a user call straight into an engineer’s workflow and watch insights turn into product improvements in real time.
Engineers here care deeply about customers. They want to understand the problem and move quickly to improve it. Small changes ship constantly, and we bring them straight back to customers for feedback.
That speed comes from working closely together. Demos, design crits, all-hands, even casual conversations—those moments of collaboration keep things moving fast and human.”
“One project I was responsible for was introducing dark mode, which turned into a much deeper problem than expected. It required a ground-up rethink of how theming works across the app and a significant change to our codebase.
In the end, we didn’t just ship dark mode. We rebuilt both dark and light modes, along with a theming system that makes future changes faster, more consistent, and much easier to implement, reducing the effort required for future design updates.”
“There’s an energy here that’s hard to replicate. As a problem solver at heart, I’m constantly challenged by the work, the space, and the people around me.
It’s a unique mix of ambition, creativity, and support. We move quickly, build, test, and evolve ideas in a short space of time—sometimes all in the same week.
What makes it work is the people. There’s low ego, open conversations, and a genuine willingness to solve things together. When everyone cares and the bar is high, you can do your best work.”
“One of the things I value most about Dovetail is the level of ownership and impact you can have. After building a prototype of contextual chat at our internal hackathon, I went on to lead the initial version of the feature, taking it from an idea to a production system and driving the technical direction to scale it.
It’s now one of the most-used AI surfaces in Dovetail and a core part of our Customer Intelligence Platform, unlocking fast, self-serve access to customer insights for teams that previously relied on specialised roles or time-intensive analysis.”
The full package
We set a high bar, so we provide the infrastructure to help you meet it. This means the support, flexibility, and tools required to do exceptional work consistently.
[01]
Equity for everyone
Competitive base salary plus stock options, so every builder is aligned on long-term impact.
[02]
How we work
Sydney works in-person for collaboration and speed. The US team has a remote-first setup.
[03]
Time to recharge
4 weeks of vacation, plus additional gifted ‘Kit Kat’ days throughout the year and flexible public holidays.
[04]
Built-in connection
Join a Doveclub or ERG, attend team outings, celebrate wins, and mark milestones together.
[05]
Four weeks from anywhere
Work from anywhere in the world for up to four weeks each year. Split it up or use it all at once.
[06]
Learning and development
Access either $3,000 L&D or $1,000 wellness budget through Thrive, or up to $1,000 across both.
[07]
Parental leave
20 weeks for primary caregivers, 12 weeks for secondary caregivers, plus return-to-work support.
[08]
4 years = 4 weeks’ sabbatical
After four years at Dovetail, take an additional four weeks off to reset and recharge.
Driven by values
Our values aren’t a statement; they are our standard—and how we operate. They dictate how we debate ideas, take ownership, and move from a complex problem to a scalable solution. We hold ourselves to a high standard because the problem we’re solving demands it. Our values define the bar for everything we ship.
Put the customer first
Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.
Stay humble
Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.
Do the thing
Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you'll do something, do it. If you're off track, communicate.
If we do it, we nail it
First impressions matter. Sweat the details, don't sacrifice quality, and create an awesome experience at every touchpoint whether it's support, our interview process, or the product.
Open by default
Trust others and assume good intent. You need to build context and understanding; so ask. Always share information freely… but be discerning about how you engage.
Put the customer first
Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.
Stay humble
Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.
Do the thing
Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you'll do something, do it. If you're off track, communicate.
If we do it, we nail it
First impressions matter. Sweat the details, don't sacrifice quality, and create an awesome experience at every touchpoint whether it's support, our interview process, or the product.
Open by default
Trust others and assume good intent. You need to build context and understanding; so ask. Always share information freely… but be discerning about how you engage.
How we hire
We’ve designed our hiring process to understand how you approach problems, collaborate with others, and operate in practice in alignment with Dovetail’s ways of working.
Video intro
You’ll begin with a conversation with a recruiter about your experience, motivations, and the Dovetail mission.
Technical interview
A hands-on assessment or creative workshop tailored to your role. We provide a brief beforehand so you can prepare.
Values interview
A discussion centered on our five operating values and how you apply them to your work and team dynamics.
Final interview
You’ll meet two senior leaders to discuss your career goals, our product vision, and the impact you’ll have at Dovetail.
FAQs
We are headquartered in Surry Hills, Sydney and have an office in Union Square, San Francisco. We also have remote positions available from time to time. Check our job board for opportunities.
In Sydney, we are in-person first, with teams collaborating in the office four days a week while still offering flexibility to make it work for you. We recommend discussing this with the talent team during the interview process to ensure alignment from the start. In the US, we are a remote-first team and hire nationally. While some of our US team work remotely, we offer an in-person workspace in San Francisco for those who prefer it.
We look for curious, proactive people who take ownership and enjoy solving intellectually challenging problems. We thrive in a fast-moving environment where the path isn’t always defined, but the mission is clear.
Building with AI means AI isn’t just a feature—it’s part of our workflow. Every team has access to tools like Claude code, Cursor, and Amp. We’re actively evolving our process to treat AI Agents as end-to-end collaborators, enabling us to deliver at a velocity that traditional teams can’t match.
We move quickly and prioritize in-person collaboration. We believe the best ideas come from teams working closely together—whiteboarding, debating, and iterating in real time. Speed and clarity come from being aligned and engaged as a team.
Ownership means being responsible for the full lifecycle of what you build. We follow a “design it, build it, ship it, own it” approach—our engineers and managers are accountable for their work in production, not just during development.
Yes. Our engineers regularly join customer calls and engage directly with users. We believe the people building the product should have a deep understanding of the people using it, and that real customer insight should shape what we build.
Our roadmap is heavily informed by real customer usage and feedback. We use our own platform to centralize and analyze customer usage and feedback, ensuring we prioritize solving real-world problems. We build what our customers actually need, not what we guess they need.
Career progression at Dovetail can take many different shapes. As a fast-moving, dynamic startup, you’ll have plenty of opportunities to grow—whether that’s taking on new projects to build your skillset, hitting stretch goals, moving laterally into a new role, changing career tracks, or getting promoted. To support this, we use a leveling framework as a guideline for career progression and hiring.
Yes, we do. We have lots of cute doggo Dovetailers and always welcome new additions.