Build with facts,not
vibes
vibesOne platform for every customer signal. Dovetail’s AI turns sales calls, support tickets, and research into answers your whole organization can act on.
Dovetail transforms 
fragmented customer feedback into decision-ready 
intelligence automatically, across your whole organization.
Return on investment
More than double your ROI. Payback in under six months.
Weekly time saved per user
A full workweek back, every week. Powered by AI analysis.
Faster shipping
Faster from discovery to delivery—without sacrificing quality.
Faster decisions. Less guesswork. Verified by Forrester.
Download the Forrester Total Economic Impact™ Study →Equip 
every team with customer 
insights
Customer feedback lives across dozens of tools, belongs to different teams, and takes weeks to make sense of. Dovetail is the Customer Intelligence Platform that unifies it all—turning fragmented signals into strategic alignment, across every team.
Centralize
0138 native integrations plus API, MCP, and CLI tools
Every signal, in context—who said it, when, and why it matters. Dovetail connects every customer-facing tool and touchpoint, enriching feedback with account metadata automatically.
Analyze
02AI analysis grounded in evidence
What once took weeks happens in minutes. Dovetail’s AI automatically surfaces trends, themes, and signals across thousands of customer touchpoints—so your team spends time on decisions, not synthesis.
AI Projects
Transform calls, documents, and surveys into clear, concise reports with highlights featuring the real customer voice.
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AI Channels
Automatically classify tickets, reviews, and user feedback into product opportunities, and keep track trends over time.
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AI Dashboards
Turn unstructured, qualitative data into quantitative charts to track themes and customer sentiment over time.
Learn more →
Query
03Chat, search, and explore customer insights
Chat with your data like you’d message the expert on your team. Ask what’s driving churn, what objections sales are hearing, or what your EMEA customers actually want. Patterns that no single team could see on their own, answered instantly.
AI Chat
Find answers in your customer data with AI-powered chat. Get insights without digging through notes or tickets.
Learn more →More ways to query your data
Search
Lighting fast keyword and semantic search with RAG enables your team to find insights in seconds.
Explore
Visual results, smart summaries, and advanced segmentation—for teams that need the full picture.
Chat in Slack & Teams
Simply @Dovetail for instant answers pulled from your data—customer intelligence across every team.
Act
04Customer context in every tool, across every team
From discovery to delivery, the customer’s in the room. Dovetail plugs directly into your existing infrastructure, so every team works with customer context, not around it.
AI Agents
Automatically spot changes, generate docs, and alert your team to risks and opportunities. Act on intelligence, not instinct.
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AI Docs
Generate documents from your data that combine structured insights with customer clips and highlights.
Learn more →MORE WAYS TO ACT on your data
MCP
Connect Dovetail to Claude, ChatGPT, Copilot, and other AI tools for instant access to your insights, wherever you work.
API and CLI
Build custom integrations, sync data between tools, and migrate from legacy vendors with our powerful API and CLI tool.
AI coding support
Go from feedback to code in seconds with native connectors for Figma Make and Alloy, and support for AI coding tools.
Dovetail for
Product ManagementStop guessing what to build next. Dovetail surfaces themes and trends across every customer touchpoint so PMs can prioritize with confidence, write briefs grounded in evidence, and ship what customers actually need.
Learn more →
Product Design
Research
Customer Experience
Sales and CS
MarketingYour 
AI native customer intelligence platform— secure, compliant, and ready to scale 
org-wide
Dovetail is built for organizations where security, privacy, and control aren’t optional. SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance are table stakes—but what sets Dovetail apart is how it lets your team move fast without trading away governance.
Built for trust at scale
SSO, automated provisioning, and custom data retention give IT and security full control—without slowing teams down.
Drive consistency
Global fields, tags, templates, and workspace governance mean every team works from the same source of truth.
Privacy without friction
Role-based permissions keep sensitive data protected while ensuring the right people always have the context they need.
Automatic PII redaction
Names, faces, and voices are automatically redacted across text, audio, and video—compliance built in, not bolted on.
AI you can trust
Every AI-generated insight links back to its source. No black-box answers—your team can interrogate any finding with confidence.
Private AI
Dovetail runs Gen AI on AWS Bedrock in a secure, private environment. Your data never trains models and never leaves your control.
The best [
] never guess
See how the world’s leading product teams replaced gut feel with customer intelligence—and what they built because of it.
Discover all customer stories →
