Netguru reclaims 38+ hours per week by centralizing intelligence with the Dovetail platform
Netguru is a digital acceleration agency that specializes in designing, shipping, and scaling beautiful products—efficiently. Tischner European University lecturer and Netguru Senior UX Researcher Ewelina Szczepaniak-Wenting uses Dovetail to collaborate on customer intelligence projects with stakeholders spread across the globe. As a result, Dovetail helps Ewelina save over 38 hours of manual work every week and shares more than three insights a week that stakeholders and clients love to read.
38+
hours saved weekly
30+
languages transcribed
40+
insights shared annually
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How Netguru saves 38+ hours every week, collaborates on multiple projects at once, and shares digestible findings their stakeholders love
Netguru is a digital acceleration agency that specializes in designing, shipping, and scaling beautiful products—efficiently. Tischner European University lecturer and Netguru Senior UX Researcher Ewelina Szczepaniak-Wenting uses Dovetail to collaborate on customer intelligence projects with stakeholders spread across the globe. As a result, Dovetail helps Ewelina save over 38 hours of manual work every week and shares more than three insights a week that stakeholders and clients love to read.
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Juggling multiple intelligence projects across teams with ease
Netguru has clients from industries like vehicle manufacturing, investment banking, real estate, and healthcare, and chooses Dovetail for its flexibility and organization. Ewelina and her team rely on Dovetail to securely host, examine, and share key insights, enabling asynchronous contributions. Dovetail's features, such as built-in video transcribing in 30+ languages, allow Netguru to efficiently adapt projects to meet diverse client needs.
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Generating customer intelligence efficiently and effectively to save 38+ hours of work weekly
Before Dovetail, Ewelina and her team at Netguru spent hours switching between multiple platforms, risking information loss with each step. Now, Dovetail organizes and makes all their customer data searchable from one centralized system, saving over 38 hours weekly. Netguru trusts Dovetail's security features, including data encryption, GDPR compliance, and access controls. As one of Europe's fastest-growing companies, Netguru benefits from Dovetail's scalable platform with features like global tag boards, custom templates, and a customizable home page, allowing them to standardize their customer intelligence and maintain data compliance while quickly adding new projects and keeping content organized.
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Sharing digestible customer intelligence that stakeholders actually want to read
Sharing insights was once challenging for Ewelina and her team, but Dovetail has empowered them to easily share evidence-based narratives with stakeholders using multi-column layouts, video clips, images, and text. In just six months, they have shared 20 insights, driving hundreds of views of customer highlights and video clips.
With Dovetail’s public sharing options, they no longer rely on dull PowerPoint slides and ensure their customer intelligence is seen and applied. Additionally, Dovetail’s accessibility features give Netguru full control over project access, ensuring data security based on user roles or individuals.
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Applying Dovetail in university classrooms
Outside of her work at Netguru, Ewelina also lectures in a post-graduate program for designers at Tischner European University in Krakow. Before using Dovetail, Ewelina taught her students about analysis categorization with a platform that required post-its, manual grouping, and manually changing the colors.
Now, Ewelina uses Dovetail to show her students how to construct customer intelligence analysis with automatic tagging, which connects the text to video clips and statistics, all in one organized page—faster than ever.
