The ROI of Dovetail
Examine the business benefits, cost savings, and ROI achieved by large organizations that use Dovetail for customer intelligence.
236%
Return on investment
$2.27M
Present value
$1.59M
Net present value
Less than 6 mos
Payback
Read the commissioned 2025 Forrester Consulting study, The Total Economic Impact™ of Dovetail
Understand your customer in an instant
Dovetail makes it easy for large organizations to analyze qualitative data from interviews, surveys, and customer interactions—so teams stay aligned, move faster, and make decisions grounded in meaningful insights.
Dovetail instantly reduced my workload from 100 hours down to 10 to share out customer insights.
Eric Liu
Product Manager
Transform data to insights in minutes, like magic
Manual methods can’t keep up with the pace of enterprise research. Dovetail’s AI accelerates qualitative analysis, helping your team extract meaningful insights from interviews, surveys, and documents in minutes—not days.
Magic transcribe
Ditch manual note-taking with audio and video transcription in over 40 languages.
Magic summarize
Get accurate timestamped summaries of video calls, documents, and more.
Magic highlight
Dovetail automatically highlights and tags key moments in video and audio recordings.
Magic cluster
Save hours of time with instant classification of highlights across multiple conversations.
Magic insight
Dovetail’s AI will instantly draft insights for you to review and share with your team.
Since using the AI analysis features, my time per interview has gone down by about half. Kudos, Dovetail!
Ali Moody
Senior Product Designer
Secure by design
We know how seriously you treat your customer data. That’s why we’ve built security into our AI tool for qualitative analysis, with the features and certifications to prove it.
HIPAA
Healthcare data is stored and processed in Dovetail’s HIPAA solution and is compliant with the standards set out in HIPAA.
GDPR & CCPA
We recognize the importance of adhering to regulations in advancing information security and privacy for citizens of the EU.
SOC 2 Type II
Our SOC 2 Type II report demonstrates the appropriate controls we have in place to mitigate risks related to security.
ISO 27001:2022
We are fully compliant with the international standard for information security management.
Channels
Take control of customer feedback in minutes
Channels uses AI to automatically transform mountains of support tickets, NPS scores, and more into trends and insights that uncover patterns before they are problems.
See trends as they happen
Visualize emerging themes in your customer feedback over time.
Receive instant insights
AI-powered summaries give you the tl;dr, and show how things change over time.
Tailored just for you
Control themes by merging, splitting, and adding new ones.
Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
Drive innovation with AI-powered customer insights
Instantly share insights into your customers that inspire action, without wasting valuable time.
Ready to instantly understand your customer?
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