Speaker role identification in Chat

Chat is now more context-aware, automatically identifying who’s speaking—interviewer or interviewee—to prioritize what the customer says when generating answers. The result? More accurate, relevant responses that reflect the voice of the customer.

There’s nothing you need to set up—speaker roles are detected automatically to improve answer quality behind the scenes.

We’re continuously enhancing Chat to deliver more useful, contextual, and trustworthy answers—so you can make decisions faster.