We know mustering a team to adopt a new tool isn’t easy. In this guide, we'll discuss steps to cover when preparing to onboard a new team to Dovetail and how to give them the information they need to succeed with Dovetail.
This will help determine clear path forward for how Dovetail will help your organization achieve your goals. For a head's start, fill in the gaps in the quote below!
Our team is using Dovetail to [manage these processes]. We want to [alleviate these pain points] so that we can achieve [these goals and benefits].
Identify what they are and where are they currently located. From there, review available Dovetail integrations and determine if there any tools you are using that could be connected directly to Dovetail.
Interviews, usability tests, NPS responses, support tickets, CSAT etc. can all be captured in Dovetail and contribute to richer research output.
Get acquainted with the basics by completing our Getting started in Dovetail course for beginners.
When you're ready to level up, learn about Enabling your team with Dovetail. In this course, you will learn how to organize your team and their work in the workspace.
With your core group, develop a shared understanding of how your team will approach projects (in particular, tagging) and document to share with others.
Reiterate on these processes ongoing to ensure the best outcomes for your team.
Share important updates covering the who, what, when, where, why, and how of Dovetail for your team. Encourage them to join our weekly Dovetail webinar and complete our Getting started in Dovetail course.
Customer Education Lead