Intercom

Automatically import Intercom tickets into Channels in real-time, where they'll be automatically analyzed and classified into themes, allowing you to track trends over time.

When setting up the connection, you'll have the option to select specific inboxes to sync tickets from, and you can also select how far back you'd like to import existing data from.

Learn more about Channels →

You can set up your Intercom integration from Settings, when create a new Channel, or want to Add source to an existing channel set up in your workspace.

• To do this, open Settings or create a new channel and select Intercom. This will require you to review requested permissions and to accept, click Authorize access.

Once you have connected your Intercom account to Dovetail, you can sync support tickets received in Intercom into a Channel where they will be automatically stored, analyzed, summarized and organized into themes.

• To do this, open or create a new Channel for Support tickets and add Intercom as a data source.

• Next, select the inboxes you wish to sync tickets from and how far back you'd like to import existing data from.

• From there, confirm set up and select Finish. Once complete, data from Intercom will start importing into your Channel and continue to sync new tickets into your Channel when received in Intercom.