Purchase a paid plan

You can upgrade your subscription to a paid plan to unlock new features and add more users to contribute work in Dovetail. Learn how to purchase Dovetail below as well as our plan offerings and inclusions on our pricing page.

A manager or contributor is someone who can edit content across Dovetail. They will be paid users who can contribute and analyze data. Managers and contributors are typically researchers, designers, and product managers.

A viewer is someone who doesn’t contribute content or analysis across Dovetail, like stakeholders, managers, clients, or other teams. Viewers have free, read-only access and cannot edit anything.

Those granted with admin access do not have to occupy a paid manager or contributor user role in the workspace.

You can pay for your Dovetail subscription automatically at the start of each billing period using a credit card. If you are purchasing an annual subscription for over $5,000 USD, we can email an invoice for you to pay within 30 days. We accept credit card or ACH payments to an account in the United States.

Pay automatically by card

If you choose to pay for your subscription by card, we’ll securely send your credit card details to our payments provider Stripe, who will automatically charge the card at the beginning of each billing period (month or year).

Admins can update the nominated card for payment at any time.

• To do this, open ⚙️ Settings → Billing, navigate to Card details and enter the your details.

• Once this is complete, press Update.

Pay manually by invoice

If you choose to pay your subscription by invoice, you’ll receive an email containing the payment instructions at the start of each billing period. The invoice is sent by our payments provider Stripe, but it’ll have our company name: Dovetail Research Pty. Ltd.

You can pay invoices immediately by credit card via Stripe (recommended), or you can transfer an ACH or Wire payment to our bank account.

• To change the payment method from credit card to invoice, your team must first be on a yearly billing cycle and have a subscription above $5,000 USD.

• From there, admins can go to ⚙️ Settings → Billing and select Update plan. Admins must proceed through the billing flow until the Payment page, change the nominated payment method then press Update subscription.

If you require a quote, a workspace admin can generate one from directly within your workspace.

• To generate a quote, navigate to ⚙️ Settings → Billing and select Update plan.

• From there, select your desired plan and user quantity. If you need to update your billing information select Continue then Download quote.

If you want to add or remove seats from your subscription or change to a different plan, the quote will automatically calculate the pro-rated cost at the time of creation.

Recruit (beta) currently operates on a pay-as-you-go model, requiring users to input a credit card for a one-time upfront payment when creating a recruitment session. You’ll pay for the number of participants you define at setup. This cost includes both the participant incentive and a recruitment fee, calculated per participant.

• Breakdown of Costs

  • Participant incentive: You choose the amount participants will receive for their time. This payment is processed through the platform when you publish your study.

  • Recruitment fee: For sourcing and managing participants for B2B moderated interviews, Dovetail charges a $75 fee per participant.

We’re planning to introduce a credit system to offer more flexible payment options in the future. If this sounds helpful, please reach out to our Sales team to register your interest.

Dovetail does not have a reseller or supplier program, nor do we offer discounts for resellers or suppliers.

All subscriptions must be created and purchased by an end-user from within our billing interface. We cannot accept purchase orders or manually provision subscriptions on behalf of customers, resellers, or suppliers.

To purchase and create a subscription, sign up for and upgrade a new trial workspace. You can upgrade the workspace in ⚙️ Settings → Billing → Explore plans. Proceed through the billing flow to submit customer and billing details and upgrade the workspace.