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TermsPrivacy PolicyThis feature is only available on our enterprise plan. Enterprise workspaces come with additional features and support to meet your organization’s needs. Check out our pricing page for more information on enterprise.
Pricing pageDovetail offers customizable data retention features that allow you to automate the deletion of video and audio files across your workspace after a defined period of time.
By default, Dovetail will retain your data until you choose to delete it, cancel your account, or enable automatic data deletion
Set the default time before video and audio files within your projects are automatically deleted by setting data retention periods. Once the retention period has passed, video and audio files will be deleted from the project, without affecting any highlights, reels, and transcripts created from them so that you can keep building on your customer knowledge in Dovetail. If highlights have already been referenced in your insights, you'll need to navigate to those insights and update the references for them to be visible again. Learn more about updating highlight references →
Custom data retention can be configured at both the workspace level and the project level.
To set a default workspace-level period, open ⚙️ Settings → Data retention.
From there, go to Data retention