Conf2025
Conf25
April 23-24
San Francisco
Agenda now live
Get team discounts
Agenda now live
Get team discounts
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About
Where insights
come to life
1,000 in-person
2 immersive days
30 speakers
Join us for an immersive experience designed for teams who harness the power of customer insights to build extraordinary products. Get inspired by a community of like-minded peers, connect in-person with industry leaders, and come together for an unforgettable celebration of the insights that drive world-changing innovation.
Forge connections
Join 1,000+ in-person attendees and network with customer-obsessed product people across research, design, CX, and more.
Fuel your future
Stay updated on industry trends with expert insights from design, research, product, sales, and CX leaders sharing strategies for success.
Ride
the wave
Attend our workshop day to get Dovetail certified and attend panels on the latest tools, techniques, and technology in customer insights.
It was such an honor to attend Dovetail’s (first) Insight Out conference this week in San Francisco! What an inspiring group of speakers and attendees. It was truly one of the best conferences I’ve experienced in my career! I learned so much and my UX research heart is full!
Annie Dorio-Blum
Senior Design Researcher
Had a great time yesterday at Dovetail's Insight Out conference. It was a cleverly targeted event, aimed at ‘customer-obsessed product people,’ essentially ‘people who do research,’ they drew UXRs, PMs, designers, PMMs, and others.
Christopher Geison
Staff Researcher
Still waiting for the Magic to wear off from Dovetail’s InsightOut + Follow event.
Andrew Corey
Product Design | UX/UI | Merchandising | Strategy
I loved everything from the venue on the water, to the diversity of topics, to the thoughtful Earth-friendly swag.
Olga L
Product Marketing Manager
Big kudos to the Dovetail team for hosting such a wonderful experience and creating a space for Researchers, Product, and Design!
Jennifer Magaña
User Research
Speakers
Highlights
from 2024
From the anatomy of an insight to the business of research
Eniola Abioye, Lead UX Researcher at Meta
Most features don't get used
Judd Antin, Alastair Simpson, Claire Drummond and Alissa Lydon
The generalist revolution that will shape the future of UX
John Garvie, Senior Design Manager at Uber
How product managers should be leveraging customer insights
Claire Menke Priestley, Director of Product Management at Meta
Tailoring insight delivery across an organization
Jared Forney, Research Operations Principal at Okta
Never miss an update
Schedule
Two stages
two days
In-person only
Day 1: Tactical workshops
For all levels—get Dovetail certified and elevate your career with essential skills and tools.
Dovetail Beginner
Beginner
Dovetail Experts
Experts
Whether you’ve never used Dovetail before or are just getting your insights hub started, sign up for our Dovetail Beginner Certification to master the fundamentals of user research.
Design a global workspace
Set up a scalable workspace with a consistent tagging taxonomy for seamless collaboration
Leverage industry practices
Learn proven workflows and expert tips from leading research organizations
Unlock the power of AI
Use AI-driven features to analyze, categorize, and surface insights faster
Streamline with templates
Save time and standardize your research process using customizable templates
Master global fields and tags
Organize and connect data across projects with global fields and tags
Advocate for insights
Share and distribute insights effectively to drive decision-making across your org
In-person and online
Day 2: THE MAIN EVENT
Hear the latest big ideas from 30+ trailblazing speakers and get the latest on all things Dovetail.
Frontier Stage
Frontier
Discover Stage
Discover
Keynotes, panels and featured sessions with world-class speakers and industry pioneers.
8:30am
Coffee and breakfast
Start the day with a coffee, some breakfast and snacks.
9:30am
Dovetail keynote
Join us for a first look at Dovetail’s latest products and features—designed to transform how teams uncover, share, and act on customer knowledge. From breakthrough AI capabilities to deeper integrations, we’re making it easier than ever to turn every customer interaction into insights to fuel product innovation. See what’s new, what’s next, and how Dovetail is shaping the future of customer insights.
10:00am
Fireside chat w/ special guest
Join Dovetail CEO Benjamin Humphrey and a special guest for a candid fireside chat on the future of customer insight and building products that truly resonate.
10:40am
Morning tea
Take a break and recharge with morning tea—an opportunity to network, relax, and connect with fellow attendees before diving back into the day.
11:00am
Doing more with less: How Research and Design navigate uncertainty together
How do you make smart product and design decisions with limited customer insights? Sarah Karp, Head of Design at Atlassian, reveals how the Confluence design team turned this challenge into an opportunity to work differently. Through real examples of successful product launches, she'll share practical approaches, honest mistakes, and measurable results that show how designers and researchers can partner effectively to deliver value—even when research support is stretched thin.
11:20am
From pixels to profit: The next era of UX tools
The best products aren’t just built—they’re shaped by customer insights. In this panel, the founders of Maze, UserZoom, and Sprig join Accel’s Arun Mathew to discuss how new UX technologies are changing the game. From AI-driven research to faster feedback loops, discover how the future of product development is shifting from raw technological innovation to mastering customer problems—because the teams that learn fastest win.
12:00pm
Ignore all previous instructions: Where is UX Research headed now that AI is everywhere?
Join Microsoft AI’s Head of UX Research for a fireside chat filled with big ideas and thought-provoking insights on the current and future state of the UX research industry. From navigating the intersection of data and intuition to shaping innovative research practices, Jess will share stories and a few spicy takes from his time at some of the world’s most forward-thinking organizations.
12:30pm
Lunch
Enjoy a relaxed lunch and connect with fellow attendees through curated networking sessions. Share ideas, exchange insights, and build meaningful connections before the afternoon sessions begin.
2:00pm
The past, present, and future of design and usability with Dr. Jakob Nielsen
Jakob Nielsen reflects on the evolution of UX, from his 10 heuristics to today’s human-centered design. He explores AI’s ethical pitfalls in dark patterns, data privacy, and inclusive design—plus why core usability principles still matter and how teams can move beyond reducing friction to crafting truly intuitive and delightful experiences.
2:30pm
The human-machine paradox: How AI makes product development more human
LLMs may be machine-driven, but they unlock the most human kind of data—rich, contextual qualitative insights. This panel explores how AI helps us tap into “big qual” data, bringing product teams closer to users and making product development more human-centered than ever before.
3:10pm
Afternoon tea
Recharge, connect, and reflect over tea, coffee, and light refreshments.
3:30pm
Details coming soon
Session info soon to be released.
3:50pm
Designing the Future: Careers, AI, and the New UX Frontier
In this special live episode of the podcast Pixelated Path, host Chris Abad and Snowflake’s Head of Product Design Zach Gottlieb dive into the unpredictable journeys that shape UX careers. With stories from Zach’s career path, including the fascinating early days at Uber, they’ll debate timely topics such as the future of junior roles in the AI era, the blurring boundaries between UX, engineering, and product management, and the crucial leadership skills needed to guide teams through ongoing technological disruption.
4:20pm
The customer advocate showdown: Who represents the customer best?
Customer insights are more valuable than ever—but who should own them? This lively panel will pit CX, UX, Marketing, and Product leaders against each other as they make their case for who holds the keys to customer understanding.
5:00pm
After party
Where the real connections happen. Grab a drink, some food, and settle in with the best community of product professionals out there.
Faqs
Insight Out is a two-day conference by Dovetail happening on April 23 and 24, 2025 in-person in San Francisco and online around the globe. We’re gathering a community of customer-obsessed folks from product, design, research, and beyond to come together to connect, discuss big ideas, and learn over a couple of fun-filled, action-packed days.
Sponsors
GOLD
Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time feedback and behavioral data at scale. With in-product surveys, feedback buttons, session replays, and heatmaps, researchers can quickly identify user needs, refine experiences, and drive data-backed product decisions faster than ever before.
SILVER
Let AI conduct and synthesize video, audio, and text conversations with hundreds of participants at once. Outset harnesses AI to conduct up to 1000 simultaneous, multilingual conversations, simulating a researcher to elicit rich insights. The AI moderator is tailored to probe deeply and respond to participants’ feedback. Following the interviews, Outset’s AI engine synthesizes the data, summarizing insights, extracting verbatims, identifying themes, and quantifying findings, making research more efficient and comprehensive.
GOLD
User Interviews makes it simple to run high-quality research with your target audience. It is the only tool that lets you source, screen, track, and pay participants from your own panel, or from our 5 million+ network.
With Recruit, you can launch a study in minutes, source participants in hours, and complete your research in days. You’re guaranteed to get detailed feedback and quality insights from our top-rated panel. And, you’ll have a sourcing expert to guide you every step of the way. For teams that do research at scale, we have Research Hub. Build your panel, then allow every researcher in your organization to self-serve recruitment and automate their studies.
BRONZE
Neuron is a UX/UI design agency headquartered in San Francisco, specializing in product strategy, user experience design, and DesignOps consulting. We help B2B organizations elevate their digital products and streamline internal processes.
With nearly a decade of experience designing for SaaS, healthcare, AI, finance, and logistics, we partner with businesses to assess and optimize their user experience. By improving functionality, usability, and execution, we craft impactful solutions that drive growth and meet user needs. In a competitive digital landscape, Neuron empowers enterprises to build products that stand out, enhance efficiency, and deliver lasting value.
GOLD
Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time feedback and behavioral data at scale. With in-product surveys, feedback buttons, session replays, and heatmaps, researchers can quickly identify user needs, refine experiences, and drive data-backed product decisions faster than ever before.
GOLD
User Interviews makes it simple to run high-quality research with your target audience. It is the only tool that lets you source, screen, track, and pay participants from your own panel, or from our 5 million+ network.
With Recruit, you can launch a study in minutes, source participants in hours, and complete your research in days. You’re guaranteed to get detailed feedback and quality insights from our top-rated panel. And, you’ll have a sourcing expert to guide you every step of the way. For teams that do research at scale, we have Research Hub. Build your panel, then allow every researcher in your organization to self-serve recruitment and automate their studies.
SILVER
Let AI conduct and synthesize video, audio, and text conversations with hundreds of participants at once. Outset harnesses AI to conduct up to 1000 simultaneous, multilingual conversations, simulating a researcher to elicit rich insights. The AI moderator is tailored to probe deeply and respond to participants’ feedback. Following the interviews, Outset’s AI engine synthesizes the data, summarizing insights, extracting verbatims, identifying themes, and quantifying findings, making research more efficient and comprehensive.
BRONZE
Neuron is a UX/UI design agency headquartered in San Francisco, specializing in product strategy, user experience design, and DesignOps consulting. We help B2B organizations elevate their digital products and streamline internal processes.
With nearly a decade of experience designing for SaaS, healthcare, AI, finance, and logistics, we partner with businesses to assess and optimize their user experience. By improving functionality, usability, and execution, we craft impactful solutions that drive growth and meet user needs. In a competitive digital landscape, Neuron empowers enterprises to build products that stand out, enhance efficiency, and deliver lasting value.
Agenda now live
Get team discounts
Agenda now live
Get team discounts
April 23-24
San Francisco