UX Researcher

Dovetail is the world’s leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast—no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.

Founded in 2017, Dovetail has 100+ employees across offices in Sydney and San Francisco.

We’re looking for someone to support our senior researcher in driving customer insights and guiding user-informed product development across the organization.

• Conduct end to end research projects. We're looking for someone who can work across the end-to-end research process – from recruitment, research execution, incentive management, and delivery of insights.

• Contribute to product improvements in your area of coverage, by collaborating closely with designers and engineers.

• Support designers in delivering evaluative research. Our designers are responsible for running their own research projects to evaluate their designs. You’ll support them by enabling them all the way from research ops, to research design, to execution.

• Help the team understand the customer. One of our company values is to ‘put the customer first’, and by nature of what we’re building at Dovetail, our team is highly engaged in research and understanding the customer. You’ll help facilitate this by communicating our customers needs, motivations and pain-points to the whole organization.

• Redefine cutting edge research. Work closely with the senior researcher to determine the most effective strategies for conducting research in a dynamic start-up environment.

• Strong background in research foundations. You have experience working as a professional qualitative researcher working with sophisticated, modern cloud software. You can confidently execute secondary and evaluative research.

• Being pragmatic and adaptable in your research approach is essential. The ability to redefine research projects to align with evolving timelines and priorities ensures that you can effectively contribute to the rapid development of products at Dovetail.

• Effective communication and presentation skills. Thoughtful, concise communication is key so you can communicate insights and recommendations to the team. Be able to convey your opinions and feelings with other teammates, founders, and customers.

• Curiosity. Being curious about our business and our customers is essential for a successful researcher at Dovetail. You should also embrace the opportunity to learn new skills and adopt innovative research methods that align with our fast-paced startup environment.

• Highly collaborative. Experience working closely with other researchers and adjacent roles, such as designers, product managers and engineers, to plan, prioritise, and deliver projects.

• A great attitude. The right attitude towards a sense of urgency, risk, and uncertainty about the future that comes with working at an early-stage startup. This is an opportunity to be involved in an exciting journey from the very start.