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Software Engineer (Platform Team)

Dovetail is the world’s leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast—no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.

Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco.

We're looking for Software Engineers to join our Platform team. Over the next 18 months, we will be ever-evolving our existing platform-as-a-product, infrastructure, and operational performance. We’re all about sweating the details on delightful experiences, tackling ambitious technical challenges, and delivering customer value, so there's a massive opportunity for growth and impact.

Who you’ll work closely with

Ed Hatrick-Smith
Engineering Manager
Peter Wooden
Software Engineer
Nick Barnett
Tech Lead
Jenny Hopwood
Senior Software Engineer

What you’ll do

  • Join our platform engineering team. You'll be a crucial part of our platform team, working closely with your engineering manager, technical product manager, and other engineers to evolve our internal systems and platforms.

  • Own the technologies that power our engineering. You'll be responsible for cross-cutting technologies that support our product engineering platform and the Dovetail product. Your contributions will drive delivery performance, DevEx, reliability, and customer experience by delivering excellent internal products.

  • Support high-quality product infrastructure. Working with your team, you'll participate in the design and implementation of technical solutions for Dovetail’s platform, including infrastructure, application foundations, developer tooling, CI/CD, and observability.

  • Help mature our operational health. You’ll bring an SRE mindset to promote operational practices within our platform and product teams. Your hard work will support state-of-the-art reliability and performance for our rapidly growing customer base.

  • Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development while also collaborating towards establishing detailed guidelines and standards for product development processes based on industry best practices and your experience.

Your background

  • Experience in back-end and systems engineering. You'll have experience with technologies similar to TypeScript, GraphQL, AWS, Aurora PostgreSQL, S3, containerization (EKS or ECS), serverless technologies, developer tooling, and infrastructure-as-code (Pulumi and Terraform). We don’t expect you to be an expert in all of these.

  • You are pragmatic and flexible. Like your new teammates, you're used to doing what's necessary to get the job done. You'll need to be comfortable with ambiguity, operate with high independence, collaborate effectively, be resourceful in solving problems, and be able to adjust to shifting deadlines and project goals.

  • When you do it, you nail it. You share our keen eye for quality. You don't half-ass your work, instead what you ship is top-notch. You cut scope before cutting quality.

  • Excellent, concise communicator. You can easily convey your thoughts, opinions, and feelings with your platform team and have the ability to articulate effort vs impact tradeoffs.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group. Please take a peek at Dovetail’s commitment to Program 50/50 and hear why we’re officially a Great Place to Work on our careers page for more info!

All roles
Sydney, Australia
Full time
Apply for this role


Equity for everyone

Everyone’s an owner at Dovetail—receive equity options along with a competitive base salary.


Find your people. From running to go-karting, bouldering to surfing, there is a club for everyone.

Equal parental leave

We offer an inclusive framework of 20 weeks equal paid leave to support new parents.

Modern and pet friendly offices

Bring your pooch to our modern, ergonomic offices, plus enjoy organized monthly events.

Flexible work life balance

Whether you're a parent, student, or juggling a million things, we get it. While we're an office-first culture, we work together to make your schedule work for you.

Develop and grow

Take a course, attend a lunch and learn, or head to a conference! We love to support you any way we can.

Extra paid days off

Enjoy ad-hoc ‘KitKat days’ to take a step back and spend it however you like.

Health is wealth

Every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.

Join the team

Dovetail’s mission is to improve the quality of every thing. To help us nail this, we need the best team.

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